Refund policy
# Refund & Return Policy — Honey Pup
Last Updated: May 2026
At Honey Pup, we want every customer to love their order. Please review the following policy carefully before making a purchase.
By placing an order through Honey Pup, you agree to the terms outlined below.
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## 1. Return Eligibility
Due to the nature of our products and fulfillment process, returns are only accepted for eligible items that meet the conditions outlined in this policy.
To qualify for a return request:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Return requests must be submitted within 14 days of delivery
- Proof of purchase is required
Honey Pup reserves the right to deny returns that do not meet these conditions.
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## 2. Optional Order Protection & Warranty Coverage
Customers may have the option to purchase:
- Shipping Protection
- 30-Day Warranty Coverage
- Priority Support
at checkout for additional order coverage and enhanced post-purchase support.
Customers who purchase these optional protections may qualify for:
- Faster claim review
- Eligible replacements
- Store credit
- Refund consideration for qualifying issues
- Coverage for certain shipping-related incidents
Orders placed without applicable protection or warranty coverage may have limited eligibility for refunds, replacements, or reimbursement once processed or delivered.
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## 3. Non-Returnable Items
The following items are generally non-returnable:
- Digital products or upsells
- Shipping protection services
- Warranty add-ons
- Gift cards
- Used or damaged items caused by customer handling
- Clearance or final sale items
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## 4. Lost, Stolen, or Damaged Packages
Honey Pup is not responsible for:
- Lost packages marked as delivered
- Carrier-related delays
- Theft after delivery
- Damage occurring during transit without applicable shipping protection
Customers who purchased Shipping Protection may submit a claim for eligible incidents.
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## 5. Order Cancellations
Orders may only be cancelled within a limited period after purchase.
Once an order has entered fulfillment or shipment processing, cancellations may no longer be possible.
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## 6. Refund Processing
Approved refunds will be issued to the original payment method where applicable.
Please allow several business days for refund processing depending on your payment provider.
Shipping fees, protection add-ons, and warranty purchases are generally non-refundable.
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## 7. Exchanges
We currently do not guarantee direct exchanges.
If your item arrives with a verified manufacturing defect and applicable coverage applies, we may offer a replacement or store credit at our discretion.
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## 8. Chargebacks & Abuse
Honey Pup reserves the right to dispute fraudulent chargebacks or abusive refund activity.
Customers engaging in abuse of refund systems, false claims, or policy manipulation may be restricted from future purchases.
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## 9. Contact Us
For support regarding your order, contact:
Honey Pup
Email: honeypup2026@outlook.com
Website: https://www.honeypup.shop