Terms of service
# Terms of Service — Honey Pup
Last Updated: May 2026
Welcome to Honey Pup. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our website.
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## 1. General Conditions
Honey Pup reserves the right to refuse service to anyone at any time for any reason.
By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.
You may not use our products or services for any unlawful or unauthorized purpose.
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## 2. Products & Services
Honey Pup sells pet accessories, including pet carrier bags and optional digital add-ons such as:
- Shipping Protection
- Warranty coverage
- Priority processing
We reserve the right to modify or discontinue products, pricing, or services at any time without notice.
We make every effort to display products accurately; however, colors and appearance may vary slightly depending on screen settings and manufacturing differences.
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## 3. Pricing & Billing
All prices are listed in the applicable currency displayed at checkout.
Honey Pup reserves the right to change pricing at any time without prior notice.
By placing an order, you agree that:
- All billing information provided is accurate
- You are authorized to use the selected payment method
- Honey Pup may cancel or refuse orders suspected of fraud or unauthorized activity
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## 4. Shipping & Delivery
Shipping estimates are provided for convenience only and are not guaranteed delivery dates.
Honey Pup is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect customer information
- Events outside our reasonable control
Customers are responsible for providing accurate shipping information at checkout.
Optional Shipping Protection may be offered during checkout for eligible orders.
Orders placed without Shipping Protection may have limited support or reimbursement options for lost, stolen, or damaged shipments once marked shipped or delivered by the carrier.
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## 5. Refunds & Returns
Please review our Refund Policy for detailed information regarding returns, exchanges, cancellations, and refunds.
Honey Pup reserves the right to deny refund requests that do not comply with our policies.
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## 6. Intellectual Property
All content on the Honey Pup website, including but not limited to:
- Logos
- Branding
- Product images
- Videos
- Graphics
- Website design
- Text content
is the property of Honey Pup and may not be copied, reproduced, or used without written permission.
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## 7. Limitation of Liability
Honey Pup shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of our products
- Delayed shipments
- Carrier issues
- Website interruptions
- Unauthorized account access
- Product misuse
Our maximum liability shall not exceed the amount paid for the product purchased.
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## 8. Product Use Disclaimer
Customers are responsible for ensuring products are used safely and appropriately for their pet’s size, weight, and behavior.
Honey Pup is not responsible for injuries, accidents, or damages resulting from improper use of products.
Pets should never be left unattended inside carriers or accessories.
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## 9. Third-Party Services
Our website may use or integrate with third-party services including:
- Shopify
- Payment providers
- Shipping carriers
- Analytics providers
- Advertising platforms
Honey Pup is not responsible for third-party services or policies.
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## 10. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of information as described in our Privacy Policy.
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## 11. Changes to Terms
Honey Pup reserves the right to update or modify these Terms of Service at any time without prior notice.
Continued use of the website after changes are posted constitutes acceptance of the updated terms.
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## 12. Contact Information
Honey Pup
Email: honeypup2026@outlook.com
Website: https://www.honeypup.shop