Shipping policy
# Shipping Policy — Honey Pup
Last Updated: May 2026
Thank you for shopping with Honey Pup. We are committed to providing a smooth and reliable shipping experience for all customers.
By placing an order through Honey Pup, you agree to the terms outlined below.
---
## 1. Processing Times
Orders are typically processed within 1–5 business days after purchase.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
---
## 2. Shipping Times
Estimated shipping times may vary depending on your location.
Typical delivery estimates:
- United Kingdom: 5–12 business days
- United States: 6–15 business days
- International: 7–20 business days
Please note that shipping estimates are not guaranteed and may be affected by:
- Customs processing
- Carrier delays
- Weather conditions
- Peak shipping periods
- Incorrect shipping information provided at checkout
---
## 3. Tracking Information
Tracking information is provided once available from the shipping carrier.
Please allow several business days for tracking updates to appear after shipment.
---
## 4. Incorrect Addresses
Customers are responsible for ensuring all shipping information is accurate before completing checkout.
Honey Pup is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
---
## 5. Lost, Stolen, or Damaged Packages
Honey Pup offers optional Shipping Protection at checkout for customers who would like additional coverage for eligible lost, stolen, or damaged shipments during transit.
Customers who purchase Shipping Protection may qualify for expedited support, replacements, or reimbursement eligibility depending on the situation and claim review.
Orders placed without Shipping Protection may have limited resolution options once a package has been marked as shipped or delivered by the carrier.
Honey Pup is not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
- Packages delayed due to customs or courier issues
- Damage caused during transit without applicable shipping coverage
---
## 6. Delivery Delays
While we work hard to ensure timely delivery, Honey Pup cannot guarantee exact delivery dates.
Delays caused by carriers, customs, weather, or other factors outside our control do not automatically qualify for refunds or cancellations.
---
## 7. Order Changes & Cancellations
Orders may only be modified or cancelled within a limited period after purchase.
Once an order has entered processing or shipment, changes or cancellations may no longer be possible.
---
## 8. International Duties & Taxes
International customers may be responsible for customs duties, import taxes, or additional fees required by their country.
Honey Pup is not responsible for these charges.
---
## 9. Contact Us
Honey Pup
Email: honeypup2026@outlook.com
Website: https://www.honeypup.shop